Service Ticket Management

AI-based Ticketing Resolution for Help Desk

Vigilo® Service Ticket Management can ingest data from various data sources and formats (including various kinds of logs) and based on the predictive and prescriptive analytics, it provides probabilistic match-scores for the incoming service requests and the top ten solutions or fixes, which helps technical support groups with a faster and efficient resolution.

Use Cases

  • Classification of new service requests

  • 'Best match' scoring for potential solutions and bug fixes

  • Maps subject matter experts within the organization who may have fixed similar bugs

  • Provides the end-client top ten ways of potentially fixing the problems and bugs

Vigilo Serves


Ticketing Resolution Software for Support

Service Ticket Management by Scry Analytics is trained on past data related to service requests and their resolutions and identifies solutions and potential fixes for new service request. This improves the efficiency and quality of internal and external technical support service groups.

More Detail

Collatio has been built using
the following technologies

  • Bayesian networks

  • Reinforcement learning

  • Generic rule-based machine learning

  • Heuristic algorithms

  • Data mining

  • Big data integration

  • Big data analytics

  • Reverse engineering

Key Differentiators &
Business Benefits

  • Accuracy

    90%+ accuracy achieved with domain specific ontologies

  • Time and Cost

    Upto 40% improvement in time and cost over current manual process

  • Pre-built APIs

    Pre-built APIs to various sources to ingest & extract data and to export various outputs

  • Ready to use UI and APIs

    Pre-built graphical user interface (GUI) & APIs for quick deployment & integration with clients’ existing workflow

  • Data Quality Dashboards

    Identify, extract & curate anomalous data using Data Quality dashboards. Visualize overall Data Quality and table/column specific results