Service Ticket Management
AI-based Ticketing Resolution for Help Desk
Vigilo® Service Ticket Management can ingest data from various data sources and formats (including various kinds of logs) and based on the predictive and prescriptive analytics, it provides probabilistic match-scores for the incoming service requests and the top ten solutions or fixes, which helps technical support groups with a faster and efficient resolution.

Use Cases
Classification of new service requests
'Best match' scoring for potential solutions and bug fixes
Maps subject matter experts within the organization who may have fixed similar bugs
Provides the end-client top ten ways of potentially fixing the problems and bugs
Vigilo Serves
Life Sciences
and Healthcare
IT
services
City
Services
Financial
Services
Utility
companies
Telecom
companies
E-commerce
firms
Logistics
firms

Vigilo®
Ticketing Resolution Software for Support
Service Ticket Management by Scry Analytics is trained on past data related to service requests and their resolutions and identifies solutions and potential fixes for new service request. This improves the efficiency and quality of internal and external technical support service groups.
More DetailCollatio has been built using
the following technologies
Bayesian networks
Reinforcement learning
Generic rule-based machine learning
Heuristic algorithms
Data mining
Big data integration
Big data analytics
Reverse engineering
Key Differentiators &
Business Benefits
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Accuracy
90%+ accuracy achieved with domain specific ontologies
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Time and Cost
Upto 40% improvement in time and cost over current manual process
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Pre-built APIs
Pre-built APIs to various sources to ingest & extract data and to export various outputs
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Ready to use UI and APIs
Pre-built graphical user interface (GUI) & APIs for quick deployment & integration with clients’ existing workflow
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Data Quality Dashboards
Identify, extract & curate anomalous data using Data Quality dashboards. Visualize overall Data Quality and table/column specific results
© 2021 Scry Analytics